ZOVICT Shipping Policy

Thank you for shopping with ZOVICT. We aim to make every order experience smooth, secure, and reliable.

Order Processing

Orders are processed during business days, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Costs

Shipping fees are calculated based on the destination, selected delivery method, and order size. The final shipping cost will be displayed at checkout before payment.

Estimated Delivery

Estimated delivery times are shown during checkout and may vary depending on your location, courier availability, customs procedures, and seasonal demand.

Please note that delivery estimates begin after the order has been processed and shipped.

Order Tracking

Once your order is dispatched, a tracking number will be sent to the email address provided at checkout. Tracking updates may take up to 48 hours to appear.

International Orders

International customers may be required to pay customs duties, import taxes, or additional fees imposed by their country. These charges are determined by local customs authorities and are the customer’s responsibility.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address. Contact us as soon as possible if you notice an error.

Once an order has been shipped, we may not be able to change the address or redirect the package.

Delayed, Lost, or Returned Packages

Delivery delays caused by couriers, customs, weather conditions, or incorrect address information are outside ZOVICT’s direct control.

If your tracking information shows that the package has been delivered but you cannot locate it, please contact the courier and our support team for assistance.

Orders returned to us because of an incorrect address, refusal, or unsuccessful delivery may require an additional shipping fee before being sent again.

Damaged Packages

Please contact us within 48 hours of delivery if your order arrives damaged. Include your order number and clear photos of the package and product so our team can assist you.

Contact Us

For shipping questions, please contact our customer support team and include your order number for faster assistance.
CONTACT@ZOVICT.COM